41 College Hill, Freemans Bay, Auckland | 0800 668 662 | sales@motomail.co.nz


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Terms & Conditions

Thank-you for shopping with Motomail. We take pride in supplying quality products and it is important to us that you are completely satisfied with your purchase.


We accept Visa, MasterCard, American Express, Q Card and Zip via our secure online order form only. Credit cards are verified for your protection. Alternatively, you can print out and fax your completed order form to (09) 921 3370 or phone your order to 0800 668 662.

Purchasing online with Q Card

You can now use your Q Card to make online purchases at motomail.co.nz* and receive at least 3 months no payments and no interest (Payment Holiday) on your purchase.

On promotional days (as advertised from time to time) you could get an extended Payment Holiday period. Click here for current offer terms and conditions.

To use Q Card online simply select 'Credit Card' as your payment type when you check-out, enter your Q Card number, expiry date and CVV number. (Your CVV number is a 3 digit number displayed on the back on your Q Card).

What is Q Card?

Q Card is the ideal shopping partner, combining the benefits of a credit card with the added ability to access a range of interest-free deals and payment holidays^ at thousands of stores nationwide.

To find out more about Q Card, or to apply online, please visit qcard.co.nz.

* Purchases from motomail.co.nz will be on your Q EFTPOS Plan.

^ Information about Q Card: A minimum purchase amount may be required. Account fees may apply. Available on Flexi Payment, Fixed Instalment or EFTPOS Plans. For interest free only deals, monthly payments may be required throughout interest free period. Q Card Standard Interest Rate applies to any outstanding balance at end of payment holiday or interest free period. Q Card lending criteria, fees, terms and conditions apply.


Prices are in New Zealand dollars and include GST. Prices are subject to change without notice.


Every purchase of $100 or more will earn you five loyalty points. They accumulate with every qualifying purchase and can be redeemed for their balance in dollars during the checkout stage of your purchase. Loyalty points cannot be used in the same purchase as they are earnt. Sale items are excluded from the loyalty program. To view your loyalty points balance, sign in and click on 'My Account' at the top right of any page. To qualify for the loyalty points scheme you must opt-in via the check box on the 'My Account' page.

Gift Cards

Gift cards are issued in NZ Dollars only, and never expire. Gift cards may not be redeemed for cash, or used to purchase further gift cards. Lost or Stolen cards cannot be replaced or refunded. Change will not be given on Gift Cards and any balance will remain on the card.


If an Item you purchase is not available you will be notified by email and given the option of backordering the item or changing your order. If you do not wish to backorder or select an alternative product, your purchase will be refunded.


If the goods supplied are incorrect to what you ordered, Motomail will re-supply the correct order freight paid and will arrange the return freight on the incorrect item.


Motomail will exchange goods that do not fit and will supply an alternative size. If an alternative size is not available, you will be offered an alternative style in the correct size. If you do not want the alternative style your order will be refunded. Return freight costs for the original order are your responsibility so please be sure to select sizes carefully. No refunds or exchanges are available for clearance or sale items.


Motomail uses secure server software. All information including your name, address and credit card number are encrypted for your protection. All information remains confidential on the internet using our security system.


Motomail will not sell or distribute customer information to any third party or organisation. You may unsubscribe from our mailing list at any time by clicking on the unsubscribe link in any of our mailouts.


Please ensure you have cookies enabled in your browser. It will not be possible to utilise the shopping cart system if your browser rejects cookies. Cookies are used to track what's in your shopping cart. Cookies are enabled by default however if you run into trouble, the link below will help you out.

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