Website terms & conditions
We accept Visa, Mastercard, American Express, Zip & Laybuy.
PRICES, DESCRIPTION & AVAILABILITY OF GOODS
All goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that
may choose to have it placed on backorder and shipped when it is back in stock, select an alternative product or
have your order partially or fully refunded.
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate
do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on
website. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an
Prices are in New Zealand dollars and include GST. Prices are subject to change without notice.
Orders to destinations outside New Zealand may be subject to local sales tax and/or import duty and customers
liable for payment of these taxes or duties on or following delivery.
Every purchase of $100 or more will earn you five loyalty points. They accumulate with every qualifying purchase
can be redeemed for their balance in dollars during the checkout stage of your purchase. Loyalty points cannot be
used in the same purchase as they are earnt. Sale items are excluded from the loyalty program. Your available
loyalty points balance will be visible at checkout.
Gift cards are issued in NZ Dollars only, and never expire. Gift cards may not be redeemed for cash, or used to
purchase further gift cards. Lost or Stolen cards cannot be replaced or refunded. Change will not be given on Gift
Cards and any balance will remain on the card.
CLICK & COLLECT
If you would like to collect an item purchased online from our retail store, please select click and collect at
checkout. When your order is ready for collection you will be sent an email notification. Please note that we will
hold click and collect orders for 10 days. If the order is not collected within 10 days we may cancel and refund
If an Item you purchase is not available you will be notified by email and given the option of backordering the
or changing your order. If you do not wish to backorder or select an alternative product, your purchase will be
INCORRECT ITEMS RECEIVED
If the goods supplied are incorrect to what you ordered, Motomail will re-supply the correct order freight paid
will arrange the return freight on the incorrect item.
INCORRECT SIZE ORDERED
Motomail will exchange goods that do not fit and will supply an alternative size. If an alternative size is not
available, you will be offered an alternative style in the correct size. If you do not want the alternative style
your order will be refunded. Return freight costs for the original order are your responsibility so please be sure
to select sizes carefully. No refunds or exchanges are available for clearance or sale items.
Motomail uses secure server software. All information including your name, address and credit card number are
encrypted for your protection. All information remains confidential.
this website. Motomail is committed to ensuring that your privacy is protected. When we ask you to provide certain
personally identifiable information when using this website, you can be assured that it will only be used in
accordance with this privacy statement. Motomail may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes. Types of Personal Data
While using our website we may ask you to provide us with certain personally identifiable information that can be
used to contact or identify you. This information may include but is not limited to: name; contact information
including email address; demographic information such as postcode, preferences & interests; other information
relevant to customer surveys and/or offers.
WHAT WE DO WITH THE INFORMATION WE GATHER
We collect the above information to understand your needs and provide you with a better shopping experience. We
use this information to improve our products & services. We may periodically send promotional emails about new
products, special offers or other information which we think you may find interesting using the email address
which you have provided. From time to time, we may also use your information to contact you for market research
purposes. We may contact you by email, phone or mail. We may use the information to customise the website
according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or
disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure
the information we collect online.
Motomail will not sell or distribute customer information to any third party or organisation. You may unsubscribe
from our mailing list at any time by clicking on the unsubscribe link in any of our mailouts.
A cookie is a small file which asks permission to be placed on your computer. Once you agree, the file is added
and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web
applications to respond to you as an individual. The web application can tailor its operations to your needs,
likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page
traffic and improve our website in order to tailor it to customer needs. We only use this information for
statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful
and which you do not. A cookie in no way gives us access to your computer or any information about you, other than
the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent
you from taking full advantage of the website.