Orders placed before 1pm on weekdays for stocked items are typically dispatched by courier on the same day.
Orders placed after 1pm will be dispatched on the next working day.
Courier delivery timeframes vary by region but you should expect to receive your order within 1-3 working days.
Please allow an extra day or two for rural deliveries.
Orders over $99 are shipped for free within New Zealand
In rare instances an item you have ordered may sell out before we are able to process your online purchase. If
this does occur we will contact you and provide a backorder timeframe or suggest an alternative.
Call us on 0800 668 662 or email us at firstname.lastname@example.org as soon as possible and we will update the delivery
address for your order.
A confirmation email containing your order tracking number will be sent to you when your order is shipped. If
your tracking number is not recognised please try again in a few hours as there is sometimes a delay while your
order awaits courier collection.
Order tracking details can also be found in the "Account" sction on the website when logged in.
If you want to contact us with any specific questions regarding your order call
us on 0800 668 662 or email us at email@example.com
If you are not 100% satisfied with your purchase, or the item you have purchased does not fit you can return it
within 14 days of receipt for either an exchange, store credit or refund of the price paid less any shipping
Items must be in a new and saleable condition, with original packaging, labels, tags and all accessoires intact.
Product packaging must be wrapped / protected before shipping to avoid damage. Do not stick anything to the
Items must not have been "taken for a ride" or fitted to a motorcycle.
We cannot accept returns on sale or clearance items, bike specific parts or items that do not meet the above
You must include a copy of your invoice and a completed returns form with your returned products.
Ensure that your items are able to be returned, if in any doubt please contact us.
Download the returns form here.
Complete the returns form and include this with your return.
Return the item to Motomail using your preferred shipping method. For your security, we recommend you use a
courier that requires signature delivery.
The returns address is:
Motomail, 41 College Hill, Freemans Bay, Auckland, 1011
0800 668 662
Please choose carefully as there are no refunds or exchanges available on clearance or sale items.
If you have any concerns about your return meeting our conditions, please contact
us before sending, thereby avoiding unnecessary courier costs.
Any refunds will be processed back to the original payment method and will be processed within 5 days of receipt
of the returned item.
The refund value will be the price paid for the goods less any shipping costs incurred by us.
You can find our returns form here.