41 College Hill, Freemans Bay, Auckland | 0800 668 662 | sales@motomail.co.nz


Returns PolicyReturns Policy

Search: Go

Returns Policy

Thank you for shopping with Motomail. It is important to us that you are completely satisfied with your purchase.

If you are not 100% satisfied with your purchase, or the item you have purchased does not fit, you can return it within 14 days of receipt for either an exchange, store credit or refund of the price paid less any shipping costs, provided your return adheres to the following conditions:

  • Items must be in new and saleable condition, with original packaging, labels, tags and all accessories intact
  • Product packaging must be wrapped / protected before shipping to avoid damage. Do not stick anything to product packaging
  • Items have not been "taken for a ride” or fitted to a motorcycle
  • Order invoice and completed returns form is included with your items

Clearance & Sale Items

Please choose carefully - no refunds or exchanges on clearance or sale items.

Electronics, Parts & Tools

  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Any Tool or Chemical that has been opened or seal broken is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.

If you have any concerns about your return meeting these conditions, please contact us before sending, thereby avoiding unnecessary courier costs.


  • Complete the returns form and include this with your return
  • Return the item to Motomail using your preferred shipping method. For your security, we recommend you use a courier that requires signature delivery
  • If your original order qualified for freight free delivery, any additional exchanges on the same order will incur a freight charge.


  • Due to security measures, refunds will be processed back to the credit card or bank account used for the original payment
  • Refund of the price paid less any shipping costs.
  • Refunds will be processed within 5 days of receipt of the returned item.


41 College Hill
Freemans Bay
Auckland 1011
(09) 379 9050