41 College Hill, Freemans Bay, Auckland | 0800 668 662 | sales@motomail.co.nz

Motomail


Shipping PolicyShipping Policy

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Level 3: Contactless delivery & contactless click & collect available.

Shipping Policy

CONTACTLESS CLICK & COLLECT

Under alert level 3 contactless click & collect is available. If you would like to collect you order from the store, select click and collect at checkout and provide a phone number so we can call or text you when your order is ready for collection. All orders will be available for contactless collection from the front store entrance after we have contacted you. Please do not come to the store to collect your order if we have not contacted you as your order will not be ready to be picked up.

CONTACTLESS DELIVERY

All orders placed through our online store are delivered via tracked courier to ensure safe and fast delivery. If you have specific instructions for the courier please add these to the comments section when you check out. Please note that our couriers CANNOT deliver to a PO Box.

FREE FREIGHT OFFER

Orders within New Zealand totaling $100 or more ship for free.

DELIVERY TIMES & ITEM AVAILABILITY

Orders within the North Island are shipped via an overnight courier service. Orders within Waiheke Island and the South Island are shipped via a two-day courier service. however please allow an extra day or two for rural or dangerous goods deliveries. Typical processing times for orders are listed below. These processing times are based on the product availability.

  • Available_____________________________________________Usually dispatched within 24 hours of receiving your order
  • Out of Stock_____________________________________________The store is out of stock. Contact us, as the item might be available from the supplier.

We will do our best to maintain accurate availability information however where an item cannot be shipped out in the above timeframe you will be notified immediately via email.

SHIPPING CONFIRMATION & TRACKING

A confirmation email containing your order tracking number will be sent to you when your order is shipped. If your tracking number is not recognised please try again in a few hours as there is sometimes a delay while your order awaits courier collection.